Delivery Information

Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email once your order ships.

Shipping Methods
We offer the following delivery options:

  • Standard Shipping (3-7 business days)
  • Express Shipping (1-3 business days)
  • Next Business Day Delivery (available for metro areas)

Shipping Destinations
We currently ship to all Australian states and territories. International shipping is available to select countries.

Shipping Costs
Shipping costs are calculated at checkout based on:

  • Order total and weight
  • Delivery destination
  • Selected shipping method
  • Free standard shipping for orders over $100

Order Tracking
Once your order is dispatched, you will receive:

  • Tracking number via email
  • Carrier information
  • Estimated delivery date
  • Real-time tracking updates

Delivery Timeframes

  • Metro areas: 2-5 business days
  • Regional areas: 5-7 business days
  • Remote locations: 7-10 business days
  • International: 10-21 business days

Signature on Delivery
Signature may be required for:

  • High-value orders (over $200)
  • Deliveries to business addresses
  • International shipments
  • Express delivery items

Delivery Issues
If you experience any delivery problems:

  • Contact the carrier directly with your tracking number
  • Check your delivery address for accuracy
  • Contact us within 14 days of expected delivery

Package Insurance
All orders include:

  • Basic transit insurance
  • Loss protection coverage
  • Damage protection during transit
  • Theft protection measures

International Shipping
For international orders:

  • Customs duties may apply
  • Delivery times may vary
  • Additional documentation required
  • Tracking available for most destinations

Shipping Restrictions
Some items cannot be shipped to:

  • PO Box addresses
  • Parcel locker locations
  • Certain international destinations
  • Remote military bases

Multiple Item Orders
Items from the same order may be shipped separately if:

  • They come from different warehouse locations
  • Different shipping methods are required
  • Items have special handling requirements

Holiday Season Delivery
During peak periods:

  • Allow additional processing time
  • Delivery delays may occur
  • Express options recommended
  • Check website for cut-off dates

Failed Delivery Attempts
If delivery is unsuccessful:

  • Carrier will leave a notification card
  • Packages will be held at local depot
  • Redelivery can be arranged
  • Packages returned after 10 business days

Change of Address
Address changes must be requested:

  • Within 2 hours of order placement
  • Before order processing begins
  • Via customer service contact
  • Subject to approval and feasibility

For specific delivery questions or concerns, please contact us through our website contact form with your order number ready.